GTC

escapium - The Escape Room Adventure is a product of millenium lab GmbH, Hafenstraße 86, 68159 Mannheim.

By making a booking, contractual relationships with regard to the visit to escapium are established exclusively between the participant or fellow player or client ("customer") and millenium lab GmbH, Hafenstraße 86, 68165 Mannheim. The General Terms and Conditions ("GTC") of escapium apply to these legal relationships.

1 Scope of the GTC

1.1 The customer's contractual partner is millenium lab GmbH, Hafenstraße 86, 68165 Mannheim.

1.2 These General Terms and Conditions (hereinafter referred to as "GTC") apply to all deliveries and services of escapium in connection with the visit to an escape room or the purchase of a voucher.

2 Conclusion of contract, inclusion of these GTC, dispatch of vouchers

2.1 The offer to conclude a contract is based on the order placed by the Client. Acceptance shall be effected by escapium's order confirmation. Orders can neither be changed nor withdrawn at a later date. By booking an escape room or purchasing a voucher, the respective booker or buyer accepts the validity of these GTC. Furthermore, the event conditions apply.

2.3 Vouchers shall be shipped at the risk of the Client. The selection of the transportation company shall be made by escapium.

2.4 The Client is obliged to check the order confirmation for correctness immediately upon receipt, in particular with regard to the number of participants, prices and date of the booked game. Justified complaints must be made directly to escapium without delay.

2.5 Bei Onlinebuchung kann die Rechnungsadresse nachträglich nicht geändert werden. Der Kunde ist dafür verantwortlich, bei Buchung die korrekte Rechnungsadresse anzugeben.

3 Cancellation of the booking/cancellation by the customer/exchange

3.1 Every booking of an escape room is binding and obliges the customer to pay for the booked game. The customer has no right of withdrawal for the booked game in accordance with § 312g para. 2 no. 9 BGB. Cancellation of the booking by the customer is not possible.

3.2 Appointments can be postponed free of charge up to 24 hours before the appointment. In the event of postponement less than 24 hours before the appointment, 50% of the payment will be forfeited. The remaining 50% will be refunded in the form of a voucher. In the event of a no-show at the appointment, 100% of the payment will be forfeited. If the customer has not yet found an alternative appointment, the postponed appointment can be made "pending" for the time being.

Should there be any price adjustments in the meantime, the difference must be paid on site by EC or credit card.

3.3 We charge a processing fee of €15 for a change to the booked room theme.

3.4 If fewer people than booked show up for the appointment, no difference can be refunded. Additional persons can be paid on site for 16€ p.p. by card, cash payment is not possible. The maximum group size of 8 people may not be exceeded.

3.5 Bookings or vouchers cannot be exchanged for cash.

3.6 escapium reserves the right to deny persons access to the rooms without further explanation or to exclude them from the event. Further claims against escapium, e.g. claims for damages (travel costs, accommodation, etc.) are excluded.

3.7 Vouchers can only be used to book and pay for escape room games. It is not possible to redeem vouchers for food or drinks in our lounge. Any residual value cannot be paid out.

4. changes to services, cancellation of events

4.1 Deviations in content and changes to the booked escape room will only be made if necessary, provided they are not significant and do not significantly impair the overall content or effect of the booked experience.

4.2 escapium reserves the right to postpone or cancel games for operational, technical or other reasons. escapium will then endeavor to provide an equivalent replacement at short notice. If this is not possible, the customer will receive a voucher in the amount of the cost of the booked game. Further claims against escapium, e.g. claims for damages (travel costs, accommodation, etc.) are excluded in the event that an equivalent replacement is provided or the event is canceled. Cancellation due to force majeure remains unaffected.

5 Warranty, liability

5.1 In the case of legal transactions with a consumer, i.e. a natural person who concludes the legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity, the statutory provisions shall apply to any warranty claims due to legal and/or material defects

5.2 escapium shall only be liable for compensation for expenses or damages - irrespective of the legal grounds - in the event of intent or gross negligence on the part of its representatives or vicarious agents. The limitation of liability shall not apply in the event of a breach of material contractual obligations, but shall be limited in amount to the typical foreseeable damage. Essential contractual obligations are abstractly those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance a contractual partner may regularly rely. Liability for damages resulting from injury to life, limb or health and under the Product Liability Act remains unaffected.

5.3 Insofar as escapium's liability for damages that are not based on injury to life, limb or health is not excluded for slight negligence, such claims shall become time-barred within one year beginning at the end of the year in which the claim arose and the creditor becomes aware of the circumstances giving rise to the claim and the identity of the debtor or should have become aware of them without gross negligence.

6. data protection

If escapium collects data from customers in the course of processing the event, it observes the data protection provisions of the GDPR. escapium treats this data confidentially and uses it exclusively within the scope of what is necessary for the purpose of the contract (in particular for processing and confirming the online ticketing or online reservation). The data will not be passed on to third parties.
The privacy policy can be viewed at https://escapium.de/datenschutzerklaerung/.

7. delays

The escapium games are live events. As the rooms are specially prepared for each booking and blocked for the booked period, it is the customer's responsibility to arrive on time for the booked period and to allow for delays due to traffic, public transportation and other factors. If the user does not arrive on time, escapium reserves the right not to provide the agreed service and not to grant the user admission to the game. There is no entitlement to a refund.

8. sound, photo and film recordings

8.1 Sound, photo and film recordings are prohibited throughout escapium's premises for copyright reasons. This applies regardless of the type of device used to make the recordings. In the event of violations of the recording prohibition, a contractual penalty shall be payable without prejudice to further claims, the amount of which shall be determined at escapium's reasonable discretion, but not exceeding EUR 5,000.00 in each individual case. Recording devices and cameras of any kind may not be taken into the puzzle rooms. They can be stored in one of our free lockers. escapium accepts no liability for the contents of the lockers.

8.2 In the event of violations, the house staff is entitled to confiscate recording devices and cameras and retain them until the end of the event. Films and recording materials of any kind on which parts of the event are recorded may be confiscated and stored by escapium. They will be returned to the owner if the owner has consented to the deletion of the recordings and the deletion has been carried out.

8.3 The solutions in the puzzle rooms are business secrets of escapium and may not be disclosed to third parties. In the event of infringement, escapium will take legal action against the perpetrator and assert all damages against him/her.

8.4. escapium shall be entitled to reproduce, broadcast or have produced audio/photo and film recordings of the Client and its companions that go beyond the reproduction of a current event (right to one's own image), as well as to use them or have them used in audiovisual media. Consent is given expressly waiving any claim to remuneration.

9 Place of performance, applicable law

9.1 To the extent permitted by law, the place of performance and payment shall be escapium's registered office.

9.2 The law of the Federal Republic of Germany shall apply to the exclusion of the conflict of laws provisions of international private law and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

escapium is a product of the:
millenium lab GmbH
Harbor road 86
68159 Mannheim

represented by the managing directors:
Michael Nollenberger
Waldemar Preuß

Contact details:
E-mail: info@escapium.de

Notes & rules

english below

Welcome to escapium

By participating in one of our escape room adventures, you declare that you have read and accepted the information below.

All participants confirm this with their signature.

  1. It is not permitted to bring your own items (cell phones, bags, cameras, etc.) into our escape rooms. We will ask you to store these items in one of our free lockers. Escapium accepts no liability for the wardrobe or contents of the lockers
  2. Visibly intoxicated persons may be denied access to our premises. Our employees exercise domiciliary rights
  3. Participation in our games is at your own risk and responsibility. escapium accepts no liability for injuries or damage resulting from negligence on the part of visitors or from failure to follow the instructions of our staff
  4. Children under the age of 14 are only permitted to enter our escape rooms if accompanied by an adult
  5. We use light and sound effects in many of our rooms. This can have a frightening effect, especially on children
  6. Persons with cardiovascular diseases, claustrophobia or similar illnesses are advised to contact us before the game
  7. Our rooms are under camera surveillance for your safety
  8. Real wood, real metal and real glass are used in our escape rooms. Please take care not to injure yourself. There is also the possibility that items of clothing may become dirty. escapium accepts no liability in this case.
  9. Our escape rooms are always unlocked and can be left at any time. However, leaving the room ends the game for the person leaving the room
  10. Willful destruction of our facilities will not be tolerated. Our staff is therefore entitled to expel the perpetrators from the premises without reimbursement of costs. In addition, escapium reserves the right to assert claims for damages
  11. Users undertake not to share any game elements of escapium, including tasks, layout, puzzles, furnishings, game sequence and structure, with third parties or to use them for their own or third parties' commercial purposes. The taking of photos or videos on our premises is only permitted with our written consent
  12. If these instructions are not accepted, participation in the game will be refused

Notes & rules

Welcome to escapium

By participating in one of our escape room adventures, you declare that you have read and accepted the information below.

All participants confirm this with their signature.

  1. It is not permitted to bring your own items (cell phones, bags, cameras, etc.) into our escape rooms. We will ask you to store these items in one of our free lockers. Escapium accepts no liability for the wardrobe or contents of the lockers
  2. Visibly intoxicated persons may be denied access to our premises. Our employees exercise domiciliary rights
  3. Participation in our games is at your own risk and responsibility. escapium accepts no liability for injuries or damage caused by negligence on the part of visitors or by disregarding the instructions of our staff.
  4. Children under the age of 14 are only permitted to enter our escape rooms if accompanied by an adult
  5. We use light and sound effects in many of our rooms. This can be frightening, especially for children
  6. People with cardiovascular diseases, claustrophobia or similar illnesses are advised to contact us before playing the game
  7. Our rooms are camera-monitored for your safety
  8. We use real wood, real metal and real glass in our escape rooms. Please take care not to injure yourself. There is also the possibility that items of clothing may get dirty. escapium accepts no liability in this case.
  9. Our escape rooms are always unlocked and can be left at any time. However, the game ends for the person leaving the room when they leave it
  10. Willful destruction of our facilities will not be tolerated. Our staff is therefore entitled to expel the perpetrators from the premises without reimbursement of costs. In addition, escapium reserves the right to assert claims for damages
  11. Users undertake not to share any game elements from escapium, including tasks, layout, puzzles, furnishings, game sequence and structure, with third parties or to use them for their own or third-party commercial purposes. The taking of photos or videos on our premises is only permitted with our written consent
  12. Participation in the game will be refused if these instructions are not accepted